At Vugutsa Designs, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return process.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- All returned items must be in their original condition – unworn, unwashed, and with all tags attached.
- Items marked as final sale cannot be returned or exchanged.
Non-Returnable Items
The following items are non-returnable:
- Intimates (e.g., lingerie, swimwear)
- Customized or personalized items
- Gift cards
- Final sale or clearance items
How to Return an Item
- Contact Us: Begin your return by contacting our customer service team at [customer support email or phone number] to request a return authorization.
- Pack Your Item: Securely pack your item(s) in the original packaging if possible.
- Ship the Item: Once you’ve received the return authorization, send the item(s) back using the prepaid return label provided, or at your own expense, depending on the reason for return.
Refunds
- Refunds will be processed to your original payment method within 7-10 business days after we receive the returned item.
- If your item was a gift, the refund will be issued to the gift purchaser.
- Please note that original shipping fees are non-refundable.
Exchanges
- We offer free exchanges for size or color. To exchange an item, follow the return process and indicate the new size or color you’d like.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer support contact]. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions regarding our return policy or need assistance with your return, please reach out to us:
- Email: [support@vugutsadesigns.com]
- Phone: [Customer Service Number]
- Hours: Monday to Friday, 9 AM – 6 PM
This return policy provides flexibility for customers while maintaining clear guidelines for Vugutsa Designs to handle returns efficiently. Adjust timelines or terms as needed for your business.
